1. Introduction
Avelux (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information with care, discretion and transparency.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, register for launch updates, enquire about our services or engage with us in connection with our private chauffeured travel services.
We aim to manage personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us.
Website visitors and launch registrations
If you register to receive updates from Avelux, we may collect:
Your name.
Your email address.
Your communication preferences and subscription status.
Enquiries and bookings
If you enquire about or book our chauffeured services, we may collect additional information, including:
Your contact details, such as your telephone number and email address.
Booking details, including pickup and destination addresses, travel dates, times and passenger numbers.
Relevant preferences or special arrangements you choose to share with us.
Payment and transaction information, where required to process a booking or payment.
Correspondence and feedback relating to our services.
We only seek personal information that is reasonably necessary for the relevant purpose.
Please avoid providing sensitive personal information unless it is necessary for your enquiry or booking and you have an appropriate reason to share it.
3. How We Collect Personal Information
We may collect personal information:
Directly from you when you complete a form on our website.
When you subscribe to our mailing list or contact us by email or telephone.
When you request a quote, make a booking or communicate with us about a journey.
Through third-party booking, payment or communication platforms used to support our services.
Automatically through website technologies, such as cookies and analytics tools, where these are enabled.
Where personal information is collected through a third party, we take reasonable steps to handle it in accordance with applicable privacy requirements.
4. How We Use Personal Information
We may use your personal information to:
Provide launch announcements and updates if you have subscribed to our mailing list.
Respond to enquiries and requests for information.
Prepare quotes, coordinate bookings and deliver our chauffeured services.
Communicate with you about pickup arrangements, changes or other matters relating to your journey.
Process payments and maintain relevant transaction records.
Improve our website, services and customer experience.
Maintain business records and meet applicable legal or regulatory obligations.
Protect our business, customers and services against fraud, misuse or security risks.
We will not use your personal information for unrelated purposes unless permitted or required by law, or where you have otherwise provided the necessary consent.
5. Marketing Communications
If you subscribe to Avelux launch updates, we may use your name and email address to share information about our launch, services and relevant announcements.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
If you unsubscribe, we will stop sending you marketing communications, subject to any communications that we are legally permitted or required to send.
We do not intend to send unsolicited marketing communications. Where required by law, we will obtain your consent before sending commercial electronic messages.
6. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information to third-party service providers where reasonably necessary to operate our business and deliver our services. These providers may include:
Website hosting and website management providers.
Email marketing and customer relationship management platforms.
Booking and scheduling providers.
Payment processors and financial service providers.
Technology, analytics and business administration providers.
Professional advisers, insurers or other parties where necessary for legitimate business purposes.
We may also disclose information where required or authorised by law, to protect our legal rights, or in connection with a business transaction, subject to applicable privacy requirements.
Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security arrangements are in place.
7. Overseas Disclosure
Some third-party service providers may store or process personal information outside Australia.
Where this occurs, your personal information may be disclosed to overseas recipients, depending on the platforms and services we use.
We will take reasonable steps to address applicable privacy obligations concerning overseas disclosures.
If relevant, we will update this policy to identify the countries in which overseas recipients are likely to be located, where practicable.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor interactions and improve the user experience.
These technologies may collect information such as:
Browser type and device information.
Website pages visited and interactions with website content.
Referring websites and general usage information.
Approximate location information derived from technical data, where available.
Where enabled, analytics tools may process this information on our behalf or under their own privacy terms.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We will provide any additional notices or consent controls required for the tracking technologies used on our website.
9. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on how the information is collected and stored, these measures may include access restrictions, secure systems, password protection and the use of reputable third-party service providers.
Personal information may be stored electronically by Avelux or by service providers acting on our behalf.
While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.
If a data breach occurs, we will respond in accordance with applicable legal obligations, including any requirements under Australia's Notifiable Data Breaches scheme.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to maintain subscriptions, manage bookings, resolve disputes, maintain business records and meet legal obligations.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.
Marketing subscription information may be retained for as long as you remain subscribed and for a reasonable period afterwards where necessary to maintain suppression records and honour unsubscribe requests.
11. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, please contact us using the details in the Contact Us section below.
We may need to verify your identity before processing your request. We will respond within a reasonable period and in accordance with applicable privacy laws.
In some circumstances, we may be unable to provide access to certain information where a legal exception applies. If this occurs, we will explain our decision where required.
12. Privacy Concerns and Complaints
If you have a question, concern or complaint about how Avelux handles your personal information, please contact us using the details below.
Please describe your concern and provide any relevant information so that we can investigate it.
We will acknowledge and assess your complaint, make reasonable enquiries and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction and the applicable legal requirements.
Website: https://www.oaic.gov.au/
13. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
Those websites operate independently of Avelux and may have their own privacy policies and data-handling practices. We encourage you to review their privacy information before providing personal information.
Avelux is not responsible for the privacy practices of third-party websites that we do not control.
14. Children's Privacy
Our website and launch mailing list are not specifically directed at children.
We do not knowingly collect personal information from children through our marketing sign-up form without appropriate authorisation where required.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, business practices or legal obligations.
The latest version will be published on our website with the updated date shown at the top of the policy.
We encourage you to review this page periodically.